As we advanced last week, we need to gather more learnings about how can we influence patients’ behavior and how can we make a significant impact on this.
With this in mind, we are going back to how patients interact with healthcare and how staff interact with patients, with the aim of finding gaps and filling them.
We’ve been calling patients as well to find out how and why/why not do they make it to their appointments. What tools do they use to remind their appointments? What kind of situations are the ones that make interaction with healthcare more difficult? How would they prefer to be contacted? (and so on…)
We’re also preparing for out last business mentor meeting, where we will expose to our business mentors our business plans and how are we aiming to achieve our different goals.
(You can always reach us at: firstname.lastname@example.org)
José (Team Infection)